Business Operations Manager

About us
Founded during the pandemic, Lightning Reach is an award-winning tech for good startup that streamlines access to financial support, making a real difference amidst the cost of living crisis. Our one-stop portal enables people in financial need to find and apply for multiple sources of support quickly and easily online, in one place – while using innovative technology (e.g. open banking and ID verification) to streamline administration and outreach for organisations which can help.

We’re impact-driven, revenue generating and work with leading partners such as Lambeth Council, the Royal British Legion and TSB. Since our portal launched 3 years ago, we’ve already reached over 200,000 people and facilitated over £20m in funding to individuals in need. We’ve won awards including the Tech Nation Rising Stars 4.0 Diversity & Inclusion Leading the Way Award, been featured in The Guardian and are backed by Techstars, Innovate UK and Nesta.

About the Role
Lightning Reach is on a mission to be the leading global platform that seamlessly connects people to personalised financial and wellbeing support, empowering them to improve their financial health and thrive. We are looking for our first BizOps hire, to work directly with our COO and help to shape how the business operates as we scale.

This role is perfect for someone who thrives in fast-moving environments, enjoys solving challenges, and wants to make a real difference in a mission-driven tech-for-good organisation.

This is a broad, hands-on role with lots of variety. You must be scrappy, resourceful and willing to do unglamorous work – but you’ll have the opportunity to take ownership of key operational areas, shape your own role and work across the business at multiple levels, with a front-row seat to how we run and scale a mission-driven business. Experience across operations, delivery, and project leadership is a plus – but passion and the ability to learn fast matter most.

Responsibilities

• Hands-on operations: Own varied tasks to ensure smooth operation of the business.
  Data driven actions: Identify, quantify, and act on opportunities, measuring and iterating quickly.
• Unblock: Spot potential bottlenecks or obstacles and proactively fix them.
• Operational excellence: Drive efficiency improvements, remove friction and ensure alignment.
• Project management: Solve problems, track outcomes and deliver real impact.
• Culture leader: Enable an outcome driven working environment and scale our team.

Requirements

• Thrive in a varied role: just as happy ordering birthday gifts for the team, reviewing a contract or implementing launch plans for new customers.
• Quick learner: able to pick up new tasks independently without documented processes, taking initiative and proactively asking for support when needed.
• A doer: extremely organised, detail-oriented and comfortable juggling multiple priorities.
• Adaptable: comfortable within startups, collaborating across teams and working within fast-paced growth-driven environments.
• Innovative: driven to proactively test solutions, experimenting with new ideas, and continuously learning from outcomes.
• Data-driven: consistently using insights to guide decisions, iterate and measure success.
• Mission focused: excited about building something that helps people in need.

Nice to have

• Operations: Experience with contract/supplier management, process improvement, operational planning, and implementation linked to wider company strategy.
• Execution & delivery: Background in project management and/or business analysis.
• People & team development: Experience developing, hiring, and scaling teams.
• Lived experience: Applicants with personal experience of financial hardship, or have received support from charitable organisations are strongly encouraged to apply
• Diversity: We believe that diversity brings strength and fosters innovation, and are seeking candidates from a range of backgrounds, including gender identity, race, ethnicity, nationality, religion, sexuality, disability.

Tagged as: Operations, Ops, SaaS, start up