Deleko is at the forefront of the rapidly growing food technology industry. Working with the top development chefs and dark kitchen operators in the UK, Deleko is a data driven food franchise start-up taking the delivery market by storm.
Deleko’s brands are typically delivery-only brands, operated by franchisees, out of dark kitchens with no customer frontage and delivering high-quality food to customers living or working nearby via apps such as Deliveroo, Uber Eats, and Just Eat. Deleko is partnering up with top franchisee’s to expand its brand across London and the UK. Deleko is looking for an outstanding Head of Operations to head up key areas of our fast-paced business!
These areas include leading our brand onboarding, driving our brand growth, and building a quality assurance system to ensure that our brands adhere to the strict standards of delivery. This role is vital to ensuring we monitor this standard with our franchisees, which will ensure customer satisfaction and a 5 star rating for every order. The Head of Operations will report into and work alongside the CEO.
The ideal candidate will take ownership of: Brand Growth
- Thinking about how to grow the brand on a daily basis
- Finding channels to reach new markets and potential partnerships
- Reviewing data to trial and experiment with new avenues for growth, from offering
- discounts to building a review system
- Helping out with candidate hiring and interviewing, particularly onto your team
- Developing, mentoring, and managing the operations team
Brand Onboarding
- Building a system from the ground up to quickly and efficiently onboard brands to our franchise, their kitchens, and system set up
- Setting the tone for speed, ready to fight fires that arise as the system develops
- Keeping one eye on system developments that will allow us to effectively scale onboarding across the UK
- Work closely with the sales team to
- Quality Assurance
- Developing strong relationships with brands, getting them on board with new processes
- Constantly looking for ways to optimise brand set-up and delivery
- Working with our Development Chefs to finding ways to ensure that the food produced by brands are always top quality
What you bring to the table
- Bachelor degree or foreign equivalent from an accredited University
- Start-up experience (preferred)
- 1+ years experience in the food industry (preferred)
- Care about a great attention to detail
- The ability to run on your own and create systems
- Be extremely analytical in thinking
- Be extremely organised
- Be proactive and reactive, ready to pivot according to the business needs
- Familiar with SQL or similar data query language (preferred)
What we bring to the table
- 60,000 – 70,000 GBP per annum and competitive equity package
- Opportunity to work in a fast-paced, growing start-up environment
- Mega autonomy and impactful decision-making
- Office in Shoreditch with a dog-friendly environment and onsite gym
- 28 annual holidays plus Bank Holidays
