Recruitment Process:
At World Vision, we seek talented and passionate professionals to join our global team. We value diversity and maintain a culture based on camaraderie, support, and respect.
What We Look For:
Our interview process assesses not only the technical skills needed for a particular position but also core competencies in the following areas:
Teamwork
Organization and planning skills
Analysis and problem-solving
Ability and flexibility
Motivation
Capacity to deal with difficult situations
Result orientation
Effective communication
Job Description:
Responsibilities:
*Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
*Immediately escalating serious complaints or issues that you are not equipped to deal with.
*Liaising with colleagues or managers to find the best solutions to customers’ issues.
*Maintaining a polite, helpful, and professional manner at all times.
*Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
*Attending workshops and meetings as required.
*Respecting client confidentiality at all times.