Customer Success Executive | Music Events ticketing | £26,000 – £30,000
Shoobs.com is the destination to discover and book great urban culture events. We provide event organisers of all sizes with the ability to sell tickets and promote their event to a targeted audience.
We are at an exciting stage of development and looking for a talented and motivated customer success executive. You will be an individual that thrives in a start-up environment, willingly to get in involved with all aspects of the business to produce excellent customer service to our growing client base.
We are looking for an organised, creative and self-motivated individual with good writing and interpersonal skills to join us as a customer success executive. You must be a confident user of Microsoft Word, Email and be willing to proactively contribute to the team.
Responsible for:
- As a customer success executive, you will act as a liaison between customers and the company to proactively assist to resolve any queries.
- Managing incoming calls and customer service inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet customer service targets and call/email handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification & Experience:
- 2+ years experience in a customer service role, ideally within ticketing
- Effective communicator, with strong verbal and written communication skills
- Interest in events and music industry
- Highly organised, with attention to detail
- Good CRM and computer skills, including Microsoft Word, Excel
- “Can do” attitude