Headlines
Job Summary: A key operations & administration role at an exciting rapidly growing fintech startup.
Salary: £30-40k
Location: Remote 🌏
Company mission
We’re driven by a simple question; ‘where on earth are my pensions?’ For most people in the UK this is a big problem. Our employers sign us up to pensions, we save thousands of pounds into them, and yet we have no idea where they are. We’re building Penny to make finding, viewing & managing your pensions as easy as checking your bank balance. Penny is supported by some of the UK’s largest financial institutions, and world’s most respected fintech investors.
What the job involves
- You’ll be managing customer’s pension transfers. This involves:
- Regularly communicating with pension providers regarding customer’s pensions.
- Managing correspondence with pension providers via post, email and telephone.
- Completing and sending transfer forms to pension companies.
- Calling pension providers to checking transfers are progressing correctly.
- Occasionally communicating with customers regarding their pension information.
- You’ll also be working with our COO, Nate, and our engineering team to develop efficiencies and automation within the pension transfer process. This will involve:
- Identifying parts of the transfer process that can be automated (we’re a tech company!)
- Recording and reporting errors within the transfer process.
- As an early hire, you’ll be closely involved in building out our internal pension transfer processes.
Requirements
- You are a fast learner 🚀. You’re energised by the opportunity to develop your skills, learn something new, take on a problem you’ve never encountered before. We don’t need you to be a super-experienced; we’ll bet on talented people that learn fast.
- You are organised 🗃. You value effective administration and accurate procedures. You’ll need to have brilliant attention-to-detail, as you’ll be working with a lot of customer and pensions data.
- You are flexible 🧘. We’re a fast-growing startup; we’re developing workflows and iterating on process all the time. You’ll need to be able to thrive in flux.
- You have 2+ years’ experience in an administrative role (in finance is a bonus!) ✍️.
- Excellent communication & interpersonal skills 💬.
Company benefits
- Remote work 🌍 – we’re a distributed company. You can WFH, or we’ll cover the cost of a co-workspace (if that’s more your thing). Help build Penny from anywhere in the world.
- Gear 💻 – a new M1 MacBook and whatever accessories you’ll need to excel in your role.
- Remote Off-sites ✈️ – periodically, we’ll gather for a couple of days in cool locations to catch up face-to-face.
- 33 days holiday (inc Bank holidays) 🏖
- A great pension (of course!) 💰
Company values
Simplicity – we’re making pensions simple
Think differently – we innovate everywhere
Optimism – we believe anything is possible
Transparency – we overcommunicate
Chill – we’re enjoying ourselves