B2B Programme Manager
Everyone deserves a job they love. At Makers, our mission is to transform lives, accelerating the careers of tech professionals by integrating education & employment.
No previous knowledge of coding is required.
We help people change their lives, through training and employment, and you’ll help them get the most out of the first year of their new career. This job is part account management, part project delivery. Great relationships are your currency and Make Things Happen is your motto.
Our programme consists of four months of intensive training, then we hire the people we’ve trained and support them through a year-long software development contract (“the Pathway”) with one of our tech employer clients. During the Pathway, we support the trainee to accelerate to a much more senior level than would usually be expected, eventually being hired permanently by the client. As we keep growing, we need more people like you, to deliver the Pathway.
You’ll be the first point of contact for the client and our developers that are working there. You’ll be responsible for Makers delivering an incredible service to our clients and to our developers. This means the client is getting great people that are supported to grow faster than any other software developers, and those people are not just doing well, but exceeding all expectations – including their own!
You’ll be working on different Pathway projects for the same client, as well as across different clients. For each project, you’ll work closely with a Client Director, who created the relationship with the client and is responsible for its success. At the moment, we have three Client Directors and there will be three people, including you, working on the Pathway.
Pathway Success looks like:
- The client gets proactive, fast-learning, creative software developers; and
- Each of our developers achieves or exceeds their goals; and
- Working with Makers helps to solve the client’s larger (tech) talent problems.
You can expect:
- To quickly take ownership of projects.
- To contribute, from day one, to the ongoing improvement of the Pathway service.
- To work with amazing people who care about doing good and doing it well.
- The autonomy to make decisions and act on them, with the support and advice of your team, about how we work with each other and with our clients.
- To be encouraged to seek out new opportunities and pursue them.
What you’ll mostly be doing:
- Coordinating activities across multiple teams at Makers (and our suppliers) to deliver an incredible service. This includes finding the right developers for the client, making sure their onboarding is smooth and effective, helping the teams they’re joining to get the most out of them, and working with the Coaching team to support them on the job.
Building great relationships with everyone involved, so that all planned things happen on time, to an excellent quality. - Taking ownership of all unexpected issues being resolved quickly and brilliantly – always working towards the project’s goals and in line with our values.
- Working closely with the Client Director in the later stages of the sales process to help define the project goals and how it will be delivered.
- Keeping excellent records, for analysis and reporting.
- Regular check-ins with the client, to identify their needs, designing and implementing solutions to meet them.
- Regular check-ins with the Pathway Makers to identify their needs: either empowering them to meet those needs independently, or by fixing stuff for them.
- Working closely with the Careers and Coaching teams to improve our service by gathering feedback and conducting customer development frequently.
- Seeking out relevant information and sharing it with the Client Director to enhance up/cross-sell of our services.
Progression in the role:
- Learning about new stuff – Things you might not know now, but you can learn about in this job: what makes a great environment for learning; best practice for software development; effective recruitment (of developers); agile customer development; and reflective working practices.
- Learning about yourself – At Makers you get a lot of autonomy, and with that comes a lot of responsibility. It takes time to learn how to be autonomous while working well with other autonomous people – it doesn’t mean working alone! Having responsibility for everything you do, including how well you’re doing it, means you’ll likely learn a lot about yourself – probably more than you would in another company.
- Growing as a business – Makers is growing faster now than any point in its five year history. The Pathway, alongside our recently-launched Apprenticeships business, means the company is working with more people, for longer and to greater effect.
- Growing as a professional – You’ll be growing with the business too. As you help to improve our service, you’ll be able to train others, take on more responsibility and branch out into other parts of the business (most likely taking on a similar role in the Apprenticeships business). As we work with more businesses, training more people (perhaps in different locations) your role will evolve to fit your skills and ambitions, with respect to the business’s needs and objectives.
Perks:
- Working in a company that’s built on trust over fear with a core mission to transform lives;
- Growing as a person, by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively;
- Able to join yoga and meditation sessions run for the students;
- Join a scaling company that’s evolving all the time;
- We have a minimum holiday policy, rather than a maximum – we encourage our team to take at least 28 days a year;
- Private Medical Insurance (after you’ve been with us at least 3 months);
- A Perkbox account, including significant discounts on products, experiences and things like gym membership;
- Being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each others.
Details:
- Location: Our campus in Spitalfields, London.
- Salary: We’ll offer in the region of £35,000, depending on previous (relevant) experience. After a year in the role, you’ll be encouraged to set your own salary at least once a year (how do I set my own salary?).
Interview process:
- Application with questionnaire (and ideally, CV/LinkedIn)
- Phone Interview
- Face-to-face interview with the B2B team
- Half-day pairing with our B2B Programme Manager
- Face-to-face interview with COO
- Face-to-face chat with Head of People and CEO
On Inclusivity
We’re building a working environment (and recruitment process) where everyone feels welcome and included – we think we’re doing a good job of that so far, but we know can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re really sorry; and second, we’d really like to hear from you about it, so we don’t do it again.
About Makers
At Makers, we are inspired by the idea of discovering and unlocking tech skills potential in people for the benefit of business and society. We combine tech education with employment possibilities that transform lives.
Founded in 2013, we’ve helped more than 1,500 people begin a new career in software and have been building long-term relationships with tech employers big and small.
We’re pretty good at what we do, according to our clients (both developers and employers), industry bodies, the press and the government. We can only get better by working with you.