Want to start your career in a company that puts user insights, the customer experience, and smart technology at the heart of what they do? Then Housekeep’s Customer Service & Operations Executive position may be the perfect role for you.
The key details
📅 Full-time, Tuesday-Saturday
💰 £23,500 per year
📍 Holborn office
The company 🏠
Housekeep growing fast and have big plans. Although they’re a young business, they’re already the UK’s biggest technology platform in the £5 billion home cleaning market. And they’re growing fast at 50% per year. But they don’t want to stop there. They’ve got big plans to expand into new services and new cities – right across the UK. And one day they want to ‘own the home’, doing everything from cleaning to gardening to fixing wonky shelves.
Their work has been recognised by 30 plus awards. And they’re especially proud to have been named as one of Europe’s fastest growing businesses by the Financial Times three years in a row.
They’ve managed all this because they put the customer experience at the heart of what they do – through a deep understanding of our users’ experiences, a smart use of technology, and with a top-notch customer support team. And that’s where you come in.
The role
Housekeep are looking for smart, ambitious people to deliver exceptional support to their customers and Housekeepers.
You will…
- Provide inbound customer support via email, phone, and live chat
- Deal with a wide range of issues – from making sure that every clean goes ahead without a hitch, to helping us manage the relationship with our Housekeepers. It’s fun, interesting, and varied
- Take full ownership of issues and will be empowered to fix every issue, first time, every time
- Get involved in projects to help us build a bigger, better business. And you’ll provide insights and feedback to help improve our processes, product, and technology
Who they’re looking for 🕵️
You are…
- Passionate about delivering amazing customer experiences
- Great communication skills, both written and verbal
- A positive and high-energy attitude
- Tech-savvy (Zendesk experience a bonus but not essential)
- Available to work Tuesday to Saturday – 08:00 to 17:00
The exciting bits!
- Starting salary of £23,500 per year, with plenty of development opportunities
- Generous 25 days holiday allowance
- Tons of sponsored (but not too heavily organised) fun – such as posh Christmas and
- Summer parties
- Potential for share options
- Free cleans
- And of course the opportunity to build a career in one of Europe’s fastest growing businesses: an award winning company that puts user insights, the customer experience, and smart technology at the heart of what we do
Interview process
- Apply through TalentPool to send your CV to the employer directly
- First stage video interview
- Second stage interview with the Head of Customer Experience
- Offer!
More about Housekeep
“The home cleaning industry wasn’t working.
You might find a good cleaner – if you got lucky through a neighbour or a local website. You could get your house cleaned – but you had to remember to get cash out and trust a stranger with your keys. And cleaners could find work – but they had to travel all over the place and hope they’d get paid on time.
So we set up Housekeep: to do cleaning better.
Our management team has over 50 years’ experience building fast-growing consumer businesses. We’ve been involved in some of the UK’s most exciting startups, including Deliveroo, Zipcar, Laundrapp and Utility Warehouse. If something’s not quite as good as it could be, we improve it. If it’s glitchy, we fix it. If the industry’s wrong, we make it right.
We’ve combined smart people with smarter tech to help customers find a brilliant local cleaner. We help them manage every part of the process seamlessly – from click, to clean, to cashless payment. And we help cleaners find work, spend less time travelling between jobs and get paid on time, every time.
With the backing of some of the best investors in the UK, we’ve quickly grown into the UK’s largest home cleaning service. Now our mission is to ‘own the home’ and become the trusted provider for all household chores. We’re now helping customers find the perfect tradesperson for any job in their home including plumbers, electricians, gardeners and handypeople.
We make housework work.”