What are we all about?
If you’re looking for something out of the ordinary, somewhere to establish yourself, somewhere that will push you to grow, both in your career and personally, this is the place for you!
ezyVet is a fast-growing technology company that is competing on the global stage. Our aim? Global domination – taking over the world with our beautiful veterinary software, and we are searching for some amazing individuals to join us on our journey.
We are massively customer focused and support our users around the globe though our 24/7 Support functions based out of our London and Auckland offices. Our support team run the roost, boasting the broadest knowledge of ezyVet. They are savvy customer relations specialists and expert technology problem solvers. Vets of all shapes and sizes come to us in order to run their businesses in the most efficient way to improve animal health care and our Support Superstars ensure that ezyVet does just that and more.
This is the front line of our business and we want to secure more budding Support Superstars to join our London team and keep pace with our growing number of new customers.
Are you in the animal health industry and looking for the next step in your career? With your experience you could find we are able to offer that next step (or steps) you’ve been searching for or maybe haven’t even considered exist. Our team offer a great opportunity to grow and develop yourself as an individual, while teaching you the fundamental skills needed to thrive in the veterinary software industry. This could be your chance to elevate your skill set, where your passion for what you do can really make a difference in the lives of Vets and patients not just locally, but on a global scale.
So what will you actually be doing?
You’ll be part of a high performing team who consider customer service the life-blood of a successful company. Supporting veterinary staff from all over the world, you’ll be assisting with anything from day to day queries, to constructing creative solutions that solve technical workflow constraints for the customer.
No two days are the same! We work in a fast paced environment, we develop and ship new features rapidly so there is always new stuff to educate customers on. Being cloud based, our product efficiently manages Veterinary businesses around the globe.
Customer conversations revolve around how to best utilise ezyVet to achieve a desired outcome for a specific workflow. This is a high profile customer facing role requiring you to take initiative, think on your feet and provide quality service whilst having fun.
Some of the important stuff:
Providing excellent telephone and email based customer service
Utilising various technology applications to help build quality solutions for customers
Efficient management of support cases through our ticketing system
Delivering training webinars focused on specific features of ezyVet
Ensuring issues raised by customers are followed through until resolution
Maintaining a constant flow of communication with customers regarding the issues raised
Drive engagement through customer directed initiatives
Raising any urgent matters through the appropriate channels
Working directly with members of the other departments (Development/Implementation) to drive customer service
Educating customers so that they become increasingly self-sufficient
Stopping the snow ball before it starts heading down the mountain
Helping build and implement scalable infrastructure and process
Form part of our Support roster that will include one weekend every 4-7 weeks
Shifts patterns consist of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance
Desired skills & experience
Amazing communication skills * both written and verbal
Confidence in your ability to take on complex situations
Passion, passion and some more passion
A keen willingness to learn and grow yourself
Can-do attitude and quick to pick up new skills
Great attention to detail
Ability to think critically, analytically and practically
Hardworking, punctual, self-motivated and driven
A massive desire to build a career with ezyVet and potentially explore other opportunities within the company as you grow!
Ideally you will have:
Strong general computer skills and savvy with learning new applications
Formal training in clinical processes and veterinary workflow
Prior experience working in the Animal Health industry; Call centers, tech support, Vet Nurses, Reception/Front of House etc.
Perks of the job:
An epic career with many possible pathways opened up
Mobile + plan
Laptop & accessories
Potential for domestic & international travel
Cool, fun loving company culture and much more!
If you are up for the challenge, you will join an amazing company, help build a culture that is the envy of the town and revel in the delight of knowing you are a key part of something great!
To find out more about us check out our website at ezyvet.com or our Facebook page and Blog. Our Offices are based in Wandsworth London, Aucklands city fringe and in Frisco Dallas Texas.
Applicants for this position should have UK citizenship, residency or a valid UK work visa.