Are you a graduate looking for your next role in an exciting start-up? Want to work in a remote-first tight-knit team? Perhaps you have a bit of Customer Service or Sales experience? If so – this is the one for you!
The role
Needed: an enthusiastic, driven and organised individual who has a passion for customer support and who is happy to get their hands stuck in a variety of different tasks. You’ll want to help ExpoCart deliver seamless customer service, be one of the first touch points for their customers and be an all round team player!
If you want to be part of a friendly close knit team and help make an impact in our startup – then this is the role for you. Read on!
What will you be doing?
- Delivering a quick, efficient response to customer queries via phone, live chat and email
- Processing of orders received through the shop
- Being a fantastic product advisor and advising customers on the best products for their events
- Calculating quotes for orders, processing customer orders and creating invoices
- Chasing customer payments and artwork
- Liaising with customers and partners, problem solving and resolving customer issues
- Supporting the sales team with administrative tasks as required
- Amending product descriptions, adding new product details and helping to keep the website up to date
- Setting up outbound email campaigns for the sales team
Who are they looking for?
These are the essential requirements…
- Excellent communicator, with strong interpersonal skills
- Positive, enthusiastic and can- do approach
- Highly organised, superb attention to detail & great time management
- Ability to multitask, and ability to operate effectively in a fast paced environment
- Great at problem solving, and thinking proactively to resolve customer issues.
- Commitment to deliver excellent customer service and to exceed customer expectations
- Ability to learn new tasks quickly and proficient in using technology tools such as email, live chat, Google Drive, Google Meet
These are the nice-to-haves…
- Recent graduate with good degree or relevant experience is preferable but not essential
- Previous sales experience would be a bonus
- Previous artworking/design skills would be a bonus
- Previous sales experience would be a bonus
Why ExpoCart are great to work for
In their own words – “We’re a down to earth, friendly and close knit team who care, do a lot with a little and make things happen! We’re approachable and hardworking and have a hybrid working environment where we meet once a week in a vibrant co-working space with skyline views over the Olympic park. We also have a virtual HQ with personal avatars and office pets!”
The exciting bits!
💰 £20k – £22k (dependent on experience)
💸 Monthly Bonus – additional bonus based company performance, topping up your annual salary with a potential £5k
📍 Remote-first team with 1 day per week in a vibrant office space in Stratford with panoramic views overlooking central London
💻 Work laptop will be provided
👥 Friendly, close knit & supportive team!
The interview process
- Apply via Feisty to have your application sent straight to the employer
- 15 minute initial telephone interview
- Zoom interview
- Offer!
More about ExpoCart
ExpoCart is the UK’s one-stop shop for exhibitions and B2B events. They’re an ambitious ecommerce marketplace who are revolutionising the way people find and order event equipment online. They do this by working with their extensive network of trusted event suppliers who we partner with.
They believe that companies deserve a better and easier way to get everything they need for their exhibitions so that’s why they’ve created a one-stop shop destination like no other, enabling them to shop and hire everything they need for B2B events.
They are proud to offer a huge variety of products from striking exhibition stand displays & banners to eye-catching outdoor flags and signage as well as offering an expansive range of hire products available to be delivered directly to exhibition stands across all the major exhibition venues in the UK.