What we do.
Buzz Radar is an industry leader in real-time data visualisations, turning complex live data into easy to understand insights for everyone. Over the past four years, we’ve built an engaging analytics and visualisation platform that’s used by the world’s leading brands, agencies and events. We help organisations become data driven from top to bottom by making it easy to communicate and digest insights. We visualise data from real-time data sources, including Google Analytics, Twitter, Instagram and Facebook to deliver business intelligence that really moves the needle.
What you’ll be.
The fulcrum of the company, the Customer Support Champion is responsible for liaising with the Sales team to build awesome pre-sales data and visualisation dashboards. You’ll also help to onboard new clients, plus maintain great relationships with our international portfolio of existing ones. Additionally, the Customer Support Champion will help build out the client support experience, setting up best practices, documenting problem-solving literature and improving our products with critical tech feedback.
This role is ideal for a recent graduate or someone early in their career. If you geek-out at digital tech and love helping people understand it, this is the perfect opportunity to shine. We’re looking for entrepreneurial, hard-working personalities to build on our expanding company, and grow with it. You might start here, but you’ll end somewhere completely different.
What you’ll do.
Candidates will help support the sales process and ensure end-to-end customer success. You’ll be expected to:
- Become an expert on all our products and systems.
- Help us win business by building awesome dashboards and visualisations from social and non-social data, demonstrating the capabilities and features of the platform.
- Champion the support desk as first point of contact for customers. Quickly solving issues and training to prevent future problems.
- Serve as point of contact between the customer and our tech team to improve our products via feedback.
- Help plan and produce content based on dashboard findings.
- Keep up to date with our industry competitors.
What you’ll have.
The ideal candidate is sociable, analytical, creative and able to use adaptive approaches to both support the sales process and ensure customer success. In this role you should possess:
- A Bachelor in analytical or tech fields, or equivalent in experience.
- Passion for delivering above and beyond customer experiences, especially in difficult & challenging situations.
- Excellent communication through verbal and written skills, with matching attention to detail.
- Strong technical problem-solving and communication thereof.
- Willingness to work on multiple projects with international brands and clients, prioritising accordingly to meet difficult deadlines.
- Interest in, or have experience of, tech and digital enterprise environments such as; Google Apps, Microsfot Excel, Zendesk, Trello, Slack, PhotoShop and CMS, as well as social media engagement and monitoring platforms.
- Demonstrable social media and/or marketing experience is a strong plus.
What we’ll be.
A small, but perfectly formed, team, we’re all about achievement at Buzz Radar. We turn things around quickly and with quality. We dream big, challenge our comfort zones and support each other when we fail. Culture is incredibly important, and we all thrive together. Coffee, cake and courage are the foundation of our success. Based in light and creative warehouse space, a stone’s throw from Camden Market and Primrose Hill, we benefit from great lunch options and even better scenery.
The salary is £21-24k with a quarterly bonus, dependent on experience and suitability.
Send over your CV and tell us a little bit more about yourself and why you’re suitable for the role, and what good customer support means to you.