A little about us
BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics. We enable large organisations to deliver better software, faster and at a lower cost. Founded in 2006, BlueOptima is a profitable, high-growth independent software company. Our unique technology was initially devised in seminal research carried out at Cambridge University.
Our HQ is in London, UK with 5 additional global offices in India, Mexico and the US.
BlueOptima’s technology is deployed by global enterprises to drive value from their software development activities. We work with 12 of the Fortune 50 Companies, 4 of the top 10 biggest banks by Market Capital and 6 of the S&P 50 Companies (by revenue).
Our technology is pushing the limits of complex analytics on large data-sets with more than 15 billion static source code metric observations of software engineers working in an Enterprise software development environment.
BlueOptima is an Equal Opportunities employer.
Who are we looking for?
We are looking for enthusiastic, outgoing and internationally-minded people with an interest in technology, who are able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation. Prior enterprise account management and/or technical experience is highly desirable.
Responsibilities and Duties
Actively engage and advise senior and C-level leadership, presenting our data and suggesting how to improve their software development processes.
Collaborate with our clients to optimise and improve their performance then generate use case collateral to influence the full client base
Provide training at client sites and ensure active usage of the product and reporting
Provide in depth analysis and represent BlueOptima as a product expert
Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell opportunities
Take a data-driven approach to customer usage and satisfaction data,using MS Excel
Ownership of multiple clients, maintaining your activities within our CRM
Excel at solving clients’ issues, requiring in-depth understanding of the product
Coordinate commercial and legal documents with clients
Solve clients operational challenges whilst keeping strategic goals in mind
Qualifications and Skills
You will have experience in a B2B environment and ideally in SaaS start-ups. Bachelors and/or Master’s degree.
Key Skills
Goal-driven attitude to tackle big problems and deliver solutions for great customer experience in an enterprise setting
Aptitude and desire to become a subject matter expert with outstanding relationship building skills
Mature communication and interpersonal skills to deliver executive presentations in front of Fortune 500 C-Level clients
Good self-management and organisation to balance time across multiple clients
Drive and motivation to succeed in a high growth environment with opportunities to expand your skills
Why work for BlueOptima?
Diverse and international team with an informal but highly motivated culture, including team socials, Friday drinks and potential for travel
Steep learning curve so you can become a technical expert and industry influencer
Regular engagement with C-level decision makers across BlueOptima’s enterprise clients
Opportunities to drive innovative projects with some of the world’s biggest companies
Training in London and New York offices with annual company retreats in amazing locations
Freedom to create your own success story in a high performance environment
If you are interested in joining our fast-moving, close-knit and focused team, please apply!
Interview Process
Our recruitment process comprises three stages to practically assess candidates’ abilities:
Send your CV, including a paragraph about why you’re a great fit for the role.
If you are shortlisted, we’ll ask you to complete a work sample to gauge your skills and ideas, and you will need to complete a short piece of written work.
If this work is to a high standard, we will invite you to a series of interviews. If you’re successful, you’ll be invited to a final interview with your potential manager
Our culture
To put it straight – we get things done and everyone owns what they do. We don’t hide behind a crazy job titles or red tape. Our people are our greatest asset and we give you the freedom and autonomy to succeed in your job with BlueOptima.
What we need
The people at BlueOptima are our biggest asset. We’re now looking for great people motivated by value delivery, technology and building relationships to take join us on this journey.
Specifically, we are looking for an individual with a strong background in consulting, customer success or similar client facing role that strived in technical and data driven discussions with C-suite executives.
This is an opportunity to join a fast growing global startup, in a dynamic and challenging managerial position. We offer comprehensive training and development programme, a great culture and everything you need to ensure you can achieve your goals, and expand your technology knowledge.
What you’ll be doing
Owning and scaling up the Value Delivery team and alignment with related departments to drive them to successfully create Value and Success Stories for all of our clients.
Lead by example through driving client engagements with our key clients alongside Customer Success Manager and Data Scientist.
Key contributor towards evolving the Customer Success function and the value delivery strategy of our core product offering.
Consult with clients on the underlying Coding Effort metric and evangelise its use.
Seek out for client feedback on our current customer success, data science and overall product offering to drive innovation and streamlining of our processes.
What skills you’ll need
2-5+ years experience in managing commercial and technical teams
2-5+ years experience in data science or data analytics related fields
A real passion for developing relationships with global companies and their C-suite
The ability to communicate with senior stakeholders and track record of actively driving clients to success.
Deeper domain knowledge of engineering departments and current trends(e.g. SDLC, CI CD, Agile, Quality Metrics, and similar)
Strong background in Customer Success, Account Management or client facing functions.
Familiarity with Tableau or similar data visualisation tools.
Strong fundamentals in Statistical Analysis
Motivation by delivering real value beyond powerpoint presentations or consulting slang.
Willingness to try ideas and think creatively – use your entrepreneurial drive
An interest to expand your skills – we will continuously help with personal development.
Benefits
The opportunity to join one of the fastest growing tech startups in London.
Competitive salary + Equity Options
Work in an international environment with offices in London, New York, Mexico and India
Annual meetup in exciting locations to meet the global team
Frequent social events
Sponsorship for relevant conferences, workshops or training
To find out more or apply, send your CV now!
Interview Process
Our recruitment process comprises of four stages to practically test candidates’ abilities:
Send us your CV – should you be shortlisted, a member of our Talent Acquisition team will be in contact with you to arrange an initial chat.
Should your skill set and attitude match the requirements of the role, we will arrange a second interview with the Hiring Manager of the role.
The next step involves a work sample, which we allow you a maximum of 7 days to complete
Providing the work sample is to a good standard, we will invite you to our London Head Office for the final interview, where you will be interviewed by the founder and senior leadership team.