Wematch is a web-based tool disrupting the interdealing process
The Best of Both Worlds
Some Careers are more exciting than others.
If you’re looking for a career that will put you in contact with Investment Bank Traders on a daily basis, understand the world of Capital Markets whilst working in a cutting edge Technology environment, Wematch is the right choice.
We are currently seeking a high caliber professional to join our team as Support Manager / Customer Success.
- Providing Single Point of contact for onboarding, renewal and off-boarding activities across the Wematch Platforms.
- Coordination of onboarding, renewal and off-boarding activities on behalf of the Managers aligned to client requirements.
- Managing end to end onboarding process for clients.
- Managing on-going maintenance of client relationship through a customer success program.
- Working closely with Senior Management team to ensure priorities are aligned and business requirements are met.
- Adhere strictly to compliance and operational risk controls in accordance with Wematch’s compliance and regulatory standards, policies and practices.
- University graduate
- Experience in client servicing preferably with knowledge in banking and market products
- Strong business knowledge and understanding of onboarding process
- Strong analytical skills and problem solving abilities
- Detail oriented and able to multitask and work under pressure
- Able to work as a team and independently with minimal supervision
- Proficient computer skills (Excel, Bloomberg, Slack)
- Excellent Communication skills
- Proficiency in spoken and written English
- Other Languages Spoken/Written is an advantage