Website The Air Agents
Airbnb Management Company (Travel business meets estate agent)
Air Agents are a start-up based in Sloane Square. They are known as London’s best loved Airbnb management service. Started in October 2015, The Air Agents have grown at an unbelievable pace, now being firmly established as one of the major Airbnb management players in the London market. Since gaining investment from one of the Dragon’s – Touker Suleyman, we are expanding the operation significantly. As a small start-up our staff have set roles but get involved in different aspects of the business when necessary. It’s a fast paced, exciting sharing economy start up and each staff member has the opportunity to really make a difference.
Overall Job Purposes
This is an exciting position within the Guest Services team. You will be working on many elements of our guest service operation from onboarding new clients, to updating our platform, responding to guest enquiries, doing check ins, capturing property data, helping guests where necessary to ensure the best possible guest experience before and during our guests stay.
● Stay on top of enquiries aiming to have replied within 20 mins.
● Helping organise freelance check in staff
● Communicate with guests to answer their queries
● Onboard new clients’ properties to platforms by organising photos and content
● Managing our platform
● Checking in guests across our properties in London
● Ensuring properties are guest-ready before they go live, as well as visiting the property to collect all data from these properties