Website The Air Agents
Airbnb Management Company (Travel business meets estate agent)
Host Support Executive
Air Agents is a fast growing start-up company with big plans for the future. We are the UK’s most loved management company for Hosts on Airbnb. We deliver an end to end service to our landlords with our trusted team, leaving minimal work and maximum reward.
Since gaining investment from two of the Dragon’s – Touker Suleyman & Tej Lalvani, we are looking to grow and scale Air Agents into a market leading company. We are looking for interesting individuals, with a genuine passion for delivering a great customer experience and who are excited and driven by working in a fast paced, ever changing company.
With support and direction from the Onboarding and Client Support Manager, the Host Support Executive is responsible for delivering a great experience to our homeowners and corporate clients. This includes handling all client communication, discussing pricing, sending monthly statements and much more…
If you come from an account management background and you’re looking for your next career move in a fast paced start up in the heart of Bristol, we would love to hear from you!
What we’re looking for
2+ years client/account management experience
Results orientated. You are motivated and driven at achieving results
Passionate about client experience
A positive, energetic and outgoing person who is comfortable in a fast paced, demanding sales environment
Strong written and verbal communication skills
Strong presentation and negotiation skills
Team working skills
Organisational skills and attention to detail
Relationship building skills (team members/homeowners/ corporate clients)
Problem solving skills and an ability to think outside the box
Computer literacy required
What you will be working on
Managing client support
Handling client queries
Listing optimisation and driving bookings for clients
Supporting Head of Sales & Onboarding Manager to get property ready for onboarding. For example; organising questionnaires, arranging photography
Recruitment and training on Freelance Host Support Team
Organising monthly statements
Having a working knowledge of Air Agents full range of products & services
Delivering friendly, knowledgeable and personal service
Working with other departments to ensure the delivery of a great client experience
What we can offer
Air Agents is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for cake and beers! We have high expectations of our team, and in return we give back to make sure you can do your job well, and enjoy yourself while you’re at it. We want our staff to be passionate, entrepreneurial, have fun, be community focussed and work as a team.
Some of the things you can expect when you join our team
We’re located in the heart of Clifton
Salary £17,00 – £20,000 depending on experience
Generous holiday allowance – plus a day off on your birthday!
Regular social events
Various Shifts including weekend work
To apply for the role, please send us your CV and a covering letter to firstname.lastname@example.org explaining who you are and what you can do in this role. As part of the application process, we will email you a short questionnaire to complete and invite you to come in to meet the team face-to-face, and to ensure you are a good fit for us – and that we are a good fit for you!