Social Value Advisor

🌍 Social value is at the heart of everything this tech-for-good start-up does. If you’re fixed on driving social purpose and have a Customer Success and Analytical background then join them on their mission to integrate local social value with day-to-day business.

⚒ The role

This is a hybrid role mixing your analytical, client management and project management skills in the dynamic Customer Success team as a first-rate Social Value Advisor.

You’ll be managing a growing portfolio of public and private sector clients across the UK that use the company’s platform using their online platform to measure, manage and report on social value. You will take responsibility for ensuring smooth day-to-day relationships for key accounts and the delivery of multiple client projects at any given time.

They need a hands-on, confident, and proactive person who is willing to learn, use their initiative, and has experience effectively managing the direct day-to-day relationship for key accounts.

What will you be doing?

• Client relationship management and retention
• Onboarding, management and expanding accounts for a wide range of public and private sector clients
• Supporting their online users, helping clients to get the most out of the Portal and the TOMs framework
• Reviewing high volumes of social value data and evidence measured on the Portal
• Developing client-facing reports on outcomes and achievements
• Analysing project performance and metrics

🕵️‍♀️ Do I fit the bill?

These are the essential requirements:

• 1+ years post-education working experience
• Customer success/ project management background with experience managing key client relationships (ideally within the tech and/or sustainability industries)
• Strong written and verbal skills
• Confidence leading client presentations and meetings
• Experience working alongside senior leadership/management
• Comfortable working with databases, data analysis, and statistics
• Master communicator – ability to explain application functionality or program in simple terms to clients

These are the nice-to-haves:

• Relevant Bachelor’s degree in social sciences, sustainability, or STEM subjects
• Experience in customer success and relationship management
• Experience with Salesforce or similar CRM

⭐ Perks

• Private medical & dental care
• Cycle to work scheme
• Enhanced pension program
• 25 days annual leave + bank holiday
• Fast-growing business with great potential for career progression
• Electric car scheme
• Free tea and coffee 😊

Robust policies and additional benefits for staff are key internal initiatives, including a comprehensive Employee Assistance Programme. To benefit their communities, all employees are entitled to (and expected to take) 48 hours (6 days) paid volunteering time, in addition to annual leave to help in local projects for the benefit of society.

The key details

📍 Location: 2-3 days in the central London office, WFH remaining days!

💰 Salary: £28,000pa + 10% OTE

⏰ Working hours: 9 – 6pm

Why is Social Value Portal good to work for?

“Finally, a workplace where you can build your career in a place that’s aligned with your values. We’re fiercely proud of our culture, where people simply love what they do. Not only that, but we make sure our operations reflect good values, too. We put a lot of effort into staying social – in person when possible, or online during lockdowns.”

🌍 Equality, Diversity and Inclusion at Social Value Portal

All applicants will be considered for employment without attention to sex, race, religion, gender identity, sexual orientation, criminal history, or disability status. Only applicants with the right to work in the UK can be considered

☎ The interview process

1. Apply via TalentPool so your application is sent straight to the employer.
2. Brief phone interview with SVP
3. Presentation (exercise sent in advance to allow prep time) and panel interview
4. Final Interview

Tagged as: Account Management, Client Success, Social Value