An end to end solution for the shipping of sports equipment.
SHERPR is an end to end solution for the delivery of your sports equipment. Forget lugging your equipment to the airport, we take away the hassle and stress by shipping door to door.
What your role would be:
We are looking for an Account Executive. This is an opportunity to become a founding and critical member of a fast-growing startup. You will be directly responsible for the on-time delivery of our customers’ sports equipment. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.
Your role will include:
- Scheduling bookings over the phone or via our online channels
- Actively monitoring those orders placed via SHERPR up to completion
- Liaising directly with our couriers and their customer service representatives
- Proactively liaising with different parties to ensure deliveries run smoothly
- Providing feedback to all departments in order to improve our customer experience
- Respond to customer requests via email and phone
- Investigate and resolve customer complaints and queries
- Provide direct sales through SHERPR channels online and offline
- Ability to use multiple systems and multitask in a fast-paced environment
- Ability to up-sell customers from time to time
- Fast learner and good time management
- Ability to quickly assess a situation and problem solve to point of resolution
- Ability to effectively communicate to a wide range of people via telephone or email
- Excellent numerical skills and the ability to understand basic data