Mous is an exciting, young and rapidly growing phone accessory start-up with offices in London and China. We recently launched a blockbuster crowdfunding campaign hitting over $2.5 million in pre-orders!
After going from strength to strength, we have the exciting launch of our new product range imminently. We’re now rapidly expanding the team in London and are looking for a Customer Care Assistant to help with this critical function of the business.
You are the ultimate people person, and nothing delights you more than making others happy. Empathetic to a fault, you can place yourself in the shoes of an angry customer and nothing phases you.
Your spoken and written English are at a native level, and you understand how important tone and language are when dealing with customers. You will be inquisitive and eager to get to grips with new software and systems, having the confidence to suggest changes and improvements where necessary.
You’ll have experience in start-up environments or a hunger to work in one. Above all, you’ll understand that customer satisfaction is integral to the success of our business and, as the first point of contact for our customers, you’ll consistently go the extra mile to make their wishes a reality!
About the Role
You’ll be working closely with the Customer Care Manager and the Head of Logistics & Operations to deliver best-in-class customer service. As a vital part of the team, you’ll be involved in shaping the direction of both the team and Mous.
You’ll have the opportunity to engage with all departments across the business and you’ll be supported and mentored by the Customer Care Manager, our Head of Logistics and Operations (Sony, The British Museum, Gousto) and our founders (P&G).
This position is currently being offered on a fixed term 3-month basis, with the potential to extend this further. You’ll be joining us in our first year so – for the right candidate – the opportunities to grow are limitless.
Engaging with our customers in new and innovative ways.
Interacting with customers across all social media platforms.
Liaising with our warehouses to investigate any shipping issues.
Maintaining efficient and high-quality ticket response standards.
Solving complex customer issues and helping to drive positive customer feedback.
Managing own workload and achieving targets set by the Customer Care Manager.
Working with our quality control team in China to feed back product comments from customers.
Working alongside our overseas customer service representatives.
Handling returned products and issuing refunds & replacements
This position is currently being offered on a temporary 3-month basis, with the potential to extend this further. You’ll be joining us in our first year so – for the right candidate – the opportunities to grow are limitless.
Based at our London offices at a WeWork, you’ll be working in modern open plan offices surrounded by young creative and innovative businesses. With our own beer taps, happy hour Thursdays and regular team events, you’ll have the opportunity to play hard as well as work hard!
Competitive Salary (DOE)
A work laptop
Great social environment with regular team outings
Opportunities are ridiculous – we are a high growth start-up and you’ll be joining in our first year. Dream big, work hard and make things happen.
Free Beer (seriously!)