Student Support Coach (Apprenticeships)
Everyone deserves a job they love. Makers Academy retrains career-changers as software developers and helps them find that job.
Makers is an amazing place (see here to read more about our culture) which provides an exciting and challenging environment for our students, who work tirelessly to reshape their brains to learn to code. We’re looking for someone who has experience of working with people one to one and in groups, is passionate about providing pastoral support and enjoys supporting, facilitating and coaching different groups to find great outcomes.
If you’re looking to join a team where you’ll learn, grow and make a difference and where you’ll be heard and valued – get in touch. You can find out more about our holistic approach to student wellbeing on Dana’s blog at: https://medium.com/@chiefjoyofficer
Please note you’ll be based at our new apprenticeships campus near the Barbican.
- You’ll be providing group and one to one support in the form of advice and guidance that supports students’ learning and wellbeing on the course.
- You’ll be making the necessary student referrals to coaches or external support.
- You’ll use your skills to identify important or urgent issues and ensure that they’re escalated appropriately to the relevant people.
- You’ll be providing information, advice and support to students on a range of personal, pastoral and course issues through structured sessions and informal drop-ins.
- You’ll be maintaining a working knowledge and understanding of company policies, issues and any relevant legislation relating to personal, pastoral and course issues relating to our apprenticeship students.
- You’ll be efficiently assessing student needs and offering strategies or make recommendations for ongoing support.
- You’ll be using your previous experience to facilitate group sessions and workshops for students on a variety of personal development/emotional intelligence topics.
- You’ll be preparing and disseminating a range of information and guidance materials relating to student issues.
- You’ll be developing a collaborative partnership with the coaching and operations team in order to actively participate in key events and activities, such as induction/orientation programmes and wellbeing and social events.
- You’ll be collecting and reviewing feedback from students and staff by appropriate means, for continuous improvement.
- Makers is a fast moving, ever changing environment. Important qualities for this role are: flexibility, ability to work independently, being innovative and responsive to the people and environment and making the role ‘one’s own’ while moulding it for the betterment of the organisation as well as personal enjoyment.
What does success look like in this role?
- Most of our apprenticeship students agree that they feel empowered in their wellbeing and personal development journeys while on the course
- Most of our apprenticeship students agree they feel engaged with the workshops and group sessions and find it beneficial to their learning and overall course experience
- Most of our apprenticeship students feel generally positively about the coach as a person as well as the training, support and guidance they receive
- You’ll have created a strong culture of self-led wellbeing for apprenticeships
- You’ll be known internally for your ability to build trust and get positive outcomes
- You’ll be people-centric and enjoy working to support and coach different groups through their challenges
- Working in a company that’s built on trust over fear with a core mission to transform lives;
- Growing as a person, by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively;
- Able to join yoga and meditation sessions run for the students;
- Join a scaling company that’s evolving all the time;
- We have a minimum holiday policy, rather than a maximum – we encourage our team to take at least 28 days a year;
- Private Medical Insurance (after you’ve been with us at least 3 months);
- A Perkbox account, including significant discounts on products, experiences and things like gym membership;
- Being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each others.
- Location: Our campus near the Barbican, London.
- Salary: We’ll offer upto £35,000pa, depending on previous (relevant) experience. After a year in the role, you’ll be encouraged to set your own salary at least once a year (how do I set my own salary?)
- Due to the nature of our work on Apprenticeships, we will require all candidates to pass Enhanced DBS checks.
- Application with questionnaire (and ideally, CV/LinkedIn)
- Phone Interview with the Head of People
- Face-to-face interview with the Chief Joy Officer and members of our apprenticeships team
- Face-to-face interview with the Head of People and our CEO
We’re building a working environment (and recruitment process) where everyone feels welcome and included – we think we’re doing a good job of that so far, but we know can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re really sorry; and second, we’d really like to hear from you about it, so we don’t do it again.
At Makers, we are inspired by the idea of discovering and unlocking tech skills potential in people for the benefit of business and society. We combine tech education with employment possibilities that transform lives.
Founded in 2013, we’ve helped more than 1,500 people begin a new career in software and have been building long-term relationships with tech employers big and small.
No agencies please.